Frequently Asked Questions
Everything you need to know about your BERLOOK experience.
How do I determine the right size for me?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit, or contacting our support team for personalized advice.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags and hygiene liners attached to be eligible for a refund.
How long will it take to receive my order?
Standard shipping typically takes 5-10 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
Are your materials sustainably sourced?
Yes, BERLOOK is committed to conscious fashion. We prioritize the use of recycled fabrics and eco-friendly packaging to minimize our environmental footprint.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placement by contacting our customer service team.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific destination.